Terms of Service

1. Who we are

Padel Model operates an indoor padel facility at 1042-6811 Graybar Rd, Richmond, BC, Canada, and this website, where you can create an account and reserve courts. By using the site or booking a court you agree to these terms.

2. Accounts

You need an account to book online. Keep your login details private and make sure the information on your account (name, email, phone) is accurate — it’s how we reach you about your sessions.

You must be at least 16 to create an account. Younger players are welcome at the club with a parent or guardian who books for them.

3. Bookings & payment

Court time is reserved when your booking is confirmed. The price — CA$130 per court per hour, a promotional rate in effect until January 1, 2027 — is shown before you confirm, and is paid online at checkout or at the club before your session.

A booking covers the court for your group. Standard padel is four players per court.

Rackets can be rented at CA$7 each, up to four per booking. Racket rental is not charged online — it is settled at the front desk when you collect them.

4. Cancellations & rescheduling

You can cancel or reschedule free of charge up to 24 hours before your session start, right from your account.

Inside 24 hours, self-serve changes close — contact the club and we’ll do our best to accommodate you. No-shows and late cancellations may be charged the session price.

If we ever have to close a court (maintenance, events, circumstances beyond our control), we’ll move or refund your booking — your choice.

5. At the club

Play safely and respect other players, staff and the facility. Court shoes and appropriate sportswear are required; equipment can be rented at the front desk.

Padel is a physical sport and carries a normal risk of injury. You take part at your own risk and are responsible for making sure you are fit to play. Report any facility issue to staff immediately.

6. Liability

To the extent permitted by the laws of British Columbia, Padel Model is not liable for indirect losses, personal items lost or damaged at the club, or injuries arising from normal play. Nothing in these terms limits liability that cannot be limited by law.

7. Changes to these terms

We may update these terms from time to time. The version on this page applies from its “last updated” date; meaningful changes will be flagged on the site.